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Privacy Policy

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Last updated: [02/01/2026]

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TravelPet.vet is committed to protecting your privacy and handling your personal data responsibly.

This website is owned and run by veterinary surgeons Dr Sarah Martin and Dr Tristan Martin, who also own and operate Battersea Square Vets, an independent veterinary clinic in London.

Who we are

TravelPet.vet
A vet-led pet export and travel certification service

Operated by:
Dr Sarah Martin MA VetMB OV MRCVS
Dr Tristan Martin MA VetMB OV OV66 MRCVS

Registered veterinary surgeons in the UK.

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If you have any questions about this policy or how your data is used, you can contact us via the details on our Contact page.

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What personal data we collect

We may collect and process the following information:

  • Your name

  • Email address

  • Telephone number

  • Details you provide via contact forms or email enquiries

  • Information relating to your pet that is relevant to export health certification

  • Appointment and correspondence records

We only collect information that is necessary to provide our services or respond to your enquiry.

How we use your data

We use your personal data to:

  • Respond to enquiries

  • Arrange and manage export health certificate appointments

  • Provide pet export and travel services

  • Communicate with you about your booking or documentation

  • Meet legal and regulatory obligations as veterinary surgeons

We do not use your data for unrelated marketing purposes.

Legal basis for processing

Under UK GDPR, we process your data on the following bases:

  • Consent – when you contact us or submit a form

  • Contractual necessity – to provide services you request

  • Legal obligation – where veterinary or regulatory rules require record-keeping

Sharing your data

We do not sell or rent your personal data.

Your information may be shared only where necessary, for example:

  • With relevant authorities for export certification purposes

  • With laboratories or official bodies where required by destination regulations

  • With professional advisers or service providers who support our operations

All third parties are required to handle your data securely and lawfully.

Data storage and security

We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

Your information is stored only for as long as necessary to fulfil the purpose it was collected for, or to meet legal and professional obligations.

Your rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data where appropriate

  • Object to or restrict certain processing

  • Withdraw consent at any time where consent is the basis for processing

To exercise these rights, please contact us.

Cookies

TravelPet.vet may use basic cookies to ensure the website functions properly and to understand how visitors use the site.

Cookies do not identify you personally. You can control or disable cookies through your browser settings.

Links to other websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

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